Keene Garlic Return Policy
See our Testimonial Page for what happy customers have to say about Keene Garlic!
We cannot absolutely guarantee our garlic will perform for you. There are too many variables in gardening or farming. We know how to grow garlic seed stock that can be grown by other gardeners and farmers, but we are unable to control what happens in your garden or field or what mother nature brings us. We can tell you that over the last 12 years we have received a lot of real reviews, phone calls, and emails from happy customers impressed with the quality of our garlic and how well it has performed for them. Our garlic has also started many successful garlic farms and helped new gardeners grow great garlic.
If you are unhappy with the garlic bulb quality, we will gladly refund your order for the amount of the garlic on the simple condition that you contact us within 3 days of receiving your order and return the garlic to us within 7 days of receiving your shipment. Our liability is limited to the actual cost of the garlic. We will not be able to refund the actual cost of shipping, but will refund the costs of the garlic. We are always inspecting each bulb for quality, and if we see any issues, we don’t ship it! Make sure the label included in each bag is in the returned order.
Garlic is produce and it does naturally deteriorate as all produce does. Once it leaves our place, we don't know how it is stored as every home is different and we can't control the environment they are stored in, so please read our website and brochure on how to store garlic, but please know that garlic can store for up to 9 months or more or it can deteriorate quickly depending on how it is stored.
When we ship your garlic, we send tracking information to the email you provided, so you know when the garlic is about to arrive. Please track the package and open your box immediately and store your garlic properly. If there is a problem with shipping, it would be a good idea to contact your local post office right away which is usually the fastest way to find your box of goodies. We have the ability to contact USPS customer service at a high level, but it is the local post office that usually has the answer. Once you contact them and if you don't get an answer, please contact us, so we can assist in getting your package to you.
We do recommend planting your garlic around October 15, because large bulbs do naturally deteriorate faster than eating garlic, especially certain varieties. If you order after October 15th, you must plant your garlic right away as we inspect it before it leaves, but it can naturally deteriorate quickly, so you need to plant it right after receiving it. We can't guarantee bulbs after October 15th, since larger garlic bulbs used as seed stock especially certain varieties may not always store long after this date.
Returns before shipping
If you need to refund your order before we have shipped your order, we will gladly refund your order, but we do need to charge a 3% fee which helps us recoup the costs of credit card fees and accounting that become associated with each order.