Keene Garlic Return Policy
See our Testimonial Page for what happy customers have to say about Keene Garlic! Our reputation for quality and customer service stands above others for providing exceptional products. We are always inspecting each bulb, potato, transplants, or crowns for quality, and if we see any issues, we don’t ship it!
That said, we cannot absolutely guarantee our garlic or other products will grow and perform for you. There are too many variables in gardening or farming. We know how to grow the products we sell, so that they can be grown by other gardeners and farmers, but we are unable to control what happens in your garden or field or what mother nature brings us. What we can control is shipping you the best quality product, so you can successfully grow it in your garden or farm as we want you to be successful with our products.
If you are unhappy with the product you received, we will gladly refund your order for the amount of the product on the simple condition that you contact us within 3 days of receiving your order with pictures of the problem and the product, labels, and packing slip. Our liability is limited to the actual cost of the product.
We ship perishable products. Our products are produce and does naturally deteriorate just as all produce does. It is your responsibility to open your box upon receiving it and care for your purchase.
Please know, you are receiving the products that we continually plant and grow, so we know they will do well for you. Over the last 20 years, we have received a lot of real reviews, phone calls, and emails from happy customers impressed with the quality of our garlic and other products and how well they have performed. Our reputation for quality and customer service stands above others for providing exceptional products. Our garlic has also started many successful garlic farms and helped new gardeners grow great garlic.
When we ship your order, we send tracking information to the email you provided, so you know when it is about to arrive. Please track the package and open your box immediately and read the brochure for proper storage methods.
See how to store your garlic properly.
If there is a problem with shipping, it would be a good idea to contact your local post office right away which is usually the fastest way to find your box of goodies. We have the ability to contact USPS customer service at a high level, but it is the local post office that usually has the answer. Once you contact them and if you don't get an answer, please contact us, so we can assist in getting your package to you. If we have to reship your order due to an error in your address or specifics that pertain to your address, we will ask that you pay to reship your order, since we already paid the carrier once to ship it to you.
Returns before shipping
If you need to refund your order before we have shipped your order, we will gladly refund your order, but we do need to charge a 15% fee which helps us recoup the costs of credit card fees and accounting that become associated with each order.
By November annually our garlic is about 4+ months old, and if you have not planted or used your garlic by then, we can't guarantee that your garlic will still be good thus we can't give garlic refunds after October 31th annually. Once it leaves our place, we don't know how it is stored as every home is different and we can't control the environment they are stored in. After October, most garlic varieties have reached its peak and will start to naturally dehydrate, turn brown and micro-organisms will start to attack the garlic cloves. This happens to all produce and garlic is produce.
Using good storage methods, your home grown garlic should store longer, as the garlic has not gone through shipping process. To get the best storage, see our website and brochure on how to store garlic, to get the longest storage life.
We do recommend planting your garlic around October 15, because larger bulbs do naturally deteriorate faster than eating garlic, especially certain varieties. If you order after October 15th, you must plant your garlic right away as we inspect it before it leaves, but it can naturally deteriorate quickly, so you should plant it right after receiving it. We can't guarantee bulbs after October 30th, since larger garlic bulbs used as seed stock especially certain varieties may not always store long after this date.