Keene Garlic Return Policy
- Garlic is produce. It will naturally deteriorate over time. It is up to you to properly store your garlic. See our How to Store Until Planting Time blog post for instructions.
- If you find any issues with your order, contact us via email at help@keeneorganics.com within 3 days of delivery. You must provide a photo of your pack slip, product label with lot number & any products in question. Credits are for the cost of the products only.
- Be assured that every step of packing your order is done with great care. Once products leave our hands, we cannot control what happens in your garden or what Mother Nature brings us. We cannot absolutely guarantee our products will perform for you. There are too many variables in gardening.
Please note that by November our garlic is about 4+ months old. After November 1st, we cannot give garlic refunds for orders placed before October 25th.
Once the garlic leaves our place, we have no control over how it is stored. Also, after October, most garlic varieties will have reached their peak. They will likely begin to naturally dehydrate and turn brown as microorganisms penetrate the garlic cloves. See our How to Store Until Planting Time post for the optimal way to store until planting, especially if you plan to plant later than October.
Your homegrown garlic will likely store longer than 4 months since it has not been through the shipping process. See our Garlic Storage Page to maximize your storage window.
If you need to cancel your order before we have shipped, we will gladly refund your order. There is a 15% processing fee for administrative costs incurred.
Tracking information is sent to you once your order has shipped. If there is a problem with your order once it is in transit, it is the responsibility of the customer to contact the postal carrier or local UPS office right away. If you still need assistance once this has been done, please contact us and we will do our best to help.
In the event of a lost package due to a customer address error, we will need to charge to reship your package.
There are many variables in gardening that we do not have control over, therefore, we cannot assume responsibility for products once they are planted.
Seed Potatoes: It is normal for seed potatoes to sprout by the time you receive them. Keep them in a cool, dark place, away from your garlic and onions, until planting time.
Onion/Shallot Sets & Spring Garlic: It is normal for Onion/Shallot Sets, as well as Spring/Green Garlic, to sprout by the time you receive them. Keep them in a cool, dark place, away from your seed potatoes, until planting time.
Asparagus & Horseradish: Due to moisture while shipping, you may find a small amount of surface mold on your crowns. This is completely normal and will not affect your crowns in any way. Simply brush it off upon receiving and keep your crowns cool & dry until planting time.
You are receiving products we continually plant and grow ourselves. Our reputation for quality goods and customer service stands above others. We inspect each bulb, potato, transplant, and crown for quality. If we see any issues, we don’t ship it!
Over the last 20 years, we have received countless feedback from our happy customers. See our Testimonial Page to see what they have to say about Keene Garlic!